Ordinarily we’ll refund the original debit, credit or charge card used to purchase.
Condition of returns
Within 14 Days
It’s important that returned items are in the best possible condition, so please take reasonable care of them.
Under the Distance Selling Regulations, if you buy online or by phone, your consumer rights entitle you to a full refund if you request one in writing within 14 working days from receiving the goods. This includes any delivery charge.
Within 30 days
It’s important that returned items are in the best possible condition, so please take reasonable care of them.
Opened goods by you (customer) won’t be refunded unless are founded faulty:
1) To consider a purchased good faulty Italtaste Team will require to inspect the goods therefore you (customer) need to send the goods back to Italtaste.
2) After inspected, If goods result faulty Italtaste will exchange the faulty goods.
3) After inspected, if the goods does not result faulty Italtaste will send you the goods back.
After 30 days
After 30 working days from purchase receipt, you (customer) need to contact the brand manufacture for reporting the product damaged or faulty whether the manufacture representative will decide so.
You might require to pay the delivery charges for sending the faulty or damaged goods to the manufacture.
Contact details of the manufactures customer service help line are listed in our “contact us” page.
Outside UK
We don’t sell or ship electrical goods outside UK.
Within 14 days Outside UK
Within 14 days from receiving the goods.
We don’t refund opened and used goods.
Please see the “Return Procedure Outside UK”.
After 30 days Outside UK
After 30 working days from purchase receipt, you (customer) need to contact the brand manufacture of your country for reporting the product damaged or faulty whether the manufacture representative will decide so.
In case in your country the manufacture support centre is not available you will be required to return the goods to UK manufacture, you can find the manufacture contact details on contact us page.
You might require to pay the delivery charges for sending the faulty or damaged goods to the manufacture.
Change or Cancel an order in UK
We’re sorry that in most circumstances it’s not possible to make changes to your order once you’ve placed it.
If you need to change details of your delivery address, remove items from your order or cancel it completely, please contact our Customer Services team for advice on 0044.02 033 725 195 between 09am to 5pm Monday to Friday, or email on This email address is being protected from spambots. You need JavaScript enabled to view it..
Please be ready to quote your order reference number.
If your order has already been dispatched or delivered, then you’ll need to follow our Returns Procedure in the event of any unwanted products.
Change or Cancel an order outside UK
You can cancel or change the order if the goods have not been dispatched.
Once the goods have been dispatched you will require to follow the Return Procedure.
Missing, incomplete or damaged orders
If your order hasn’t arrived, or arrives incomplete, first of all please view your order by the tracking number, if provided, if you don’t have a tracking number please contact us on 0044.02 033 725 195 or email us on This email address is being protected from spambots. You need JavaScript enabled to view it.
If your order has been dispatched but hasn’t arrived within the expected time period, please email our Customer Services team, or call us on 0044.02 033 725 195 between 09am to 5pm Monday – Friday.
If you have more than one item on your order, please bear in mind that products might arrive separately.
However, if this is not the case and you haven’t received the entire order as detailed in the order confirmation email sent to you, please email or call us as before.
If your order arrives and the goods are damaged, please email or call us on 0044.02 033 725 195.
Returns procedure
Returns can be made through either of these options:
Returns via Royal Mail or Courier.
Use our online returns form on “Contact Us” to tell us about the product you want to return.
Please include:
• Order number
• The reason for the return and whether you’d like a refund or a replacement.
We will email you back with instructions for returning the goods alternatively, call us on 0044.02 033 725 195.
For larger items we can arrange for a courier to come and collect the product you wish to return.
Returns procedure outside UK
If goods have been already dispatched, you (customer) will be responsible to pay the delivery charge for returning the goods to us.
You (customer) are strongly advise to pay a freight insurance for protecting your returning goods to Italtaste address in case of loss, damage or stolen.
Italtaste disclose any responsibility of any inconvenience might occur on returning the goods back to us.
